Services & Solutions

Installs, Moves, Adds and Changes

Break Fix | Event (ad hoc) Support | IMAC

a&o IMAC services include on-site installation, moving, adding, changing and removal of infrastructure equipment, such as PCs, servers and networking assets.

Co-ordination and planning are essential if these operations are to happen smoothly and without disrupting your business. Project Services have developed field service strategies that maximise continuity of service and minimise the risks and impacts of changes.

Whatever the scope of the task or the type of equipment involved, our IMAC service follows the same proven methodology from start to finish, ensuring predictable results.

However, the processes themselves are adaptable, because it's important that IMACs are performed in a way that matches the nature and requirements of your organisation and provide you with the best possible value.

The benefits of our IMAC processes include:

• A single point of contact at all stages of the work
• In-depth technical knowledge base, with hands on approach
• Prince 2 methodology
• ISO 27001 accreditation
• Management of third parties on behalf of the customer
• Ability to provide specialist support
• The option to complete IMACs out of hours
• Activities fitted to the customer's schedules
• Performing IMACs at short notice
• IMACs at overseas locations via our local service partners