Services & Solutions
IT Service Management is key to success, especially in today’s world where modern businesses are becoming ever more mobile and distributed.
Organisations need an integrated business platform that links business-focused IT services to the underlying infrastructure. But achieving this can be a complex and costly process.
The answer lies in processes based on best practice and enabled by flexible applications. These allow you to:
- Manage complexity
- Enable efficiency
- Increase transparency (asset service cost)
- Drive business performance by aligning IT to business goals
a&o provides cost-effective tools and applications that are easy to deploy, enable a fast return on investment and give your IT and business people the capability to reduce cost and improve service levels.
Our portfolio includes tools and systems that support:
- IT asset management
- Contracts management
- Software asset management
- Service desk
- Incident management
- Problem management
- Change management
- Knowledge management
- Procurement
- Monitoring
- Service level management
Trafford Borough Council
The business issue: Trafford Council provides services for some 220,000 residents and visitors to a borough comprising a mixture of inner-city, suburban and rural communities. Home to the world-famous Manchester United football club, the area has also seen significant developments in retail, cultural and housing schemes in recent years.
