Services & Solutions

Based on a deep understanding of our clients' key business and technology drivers, IT infrastructure solutions and services from a&o are designed to:

• Deliver services based on industry best practice, locally-based resources and centralised competencies to set new benchmarks for cost-competitiveness and quality.
• Provide flexible and open commercial and contractual terms that allow effective budgetary control via rates-based or pay-per-use financial models.
• Deliver a core suite of standard services internationally through a single contracting entity to ensure consistency and reduced management overhead.
• Deploy service management tools and process frameworks (such as ITIL, PRINCE-2 etc) that ensure the most effective alignment between business and operational objectives.

These services are delivered through a highly-trained workforce operating at all levels of the IT value chain, including: consultants, solution/technical architects, programme/project managers, installation engineers, commissioning engineers, system engineers, service delivery managers, 2nd/3rd line technical support engineers,  and field engineering.