Our Clients

Partner services from a&o UK address a major challenge for many IT channel organisations – the cost of maintaining the high levels of engineering resources required to provide competitive response times and meet rigorous SLAs.

As the use of centralised support, off-shoring and service automation increases, and margins are squeezed, IT channel organisations need cost-effective and flexible solutions.

a&o services, built on the latest field management, scheduling and mobile systems, offer benefits across the whole spectrum of field and on-site activities.

Our innovative approach to resource management makes us a preferred provider of both commoditised and more technical tasks that complement our partners’ offerings.

We deliver these services as a fully out-tasked service, as a co-sourced arrangement or on an ad-hoc basis. Flexibility, without compromising quality, is crucial and our key aim is to be recognised by our clients as a 'safe pair of hands'.

Our key partner services include:

• Break/Fix maintenance
• Desk-side and/or on-site support
• Project and deployment services
• International services