IT Service Management

Why it's different

Starter Packs

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Service-now.com is the pioneer of On Demand IT Service Management. Combining ITIL v3 guidelines with Web 2.0 technology. This is SaaS (Software as a Service) that is thoroughly modern in its delivery, price, and value. Approachable and attractive, integrated and complete, it’s designed for the Global 2,000. You've never seen IT management done like this before...

ITIL v3 + Web 2.0 + SaaS:
Web 2.0 means usability and simplicity without sacrificing power and flexibility.

Complete and Modular:
Nobody has a broader set of applications that can be deployed as needed. A truly integrated suite from a single source, not a cobbled together set of acquisitions or partnerships.

Unrivaled Extensibility, Flexibility & Agility:
Customize to your heart's content and organisational needs knowing that the automatic upgrades guarantee compatibility going forward.

Integration has never been easier:
Our web-native Service Oriented Architecture (SOA) facilitates integrations in days or weeks, not months or never. With built-in integrations to Tivoli, OpenView, LDAP, SMS, SiteMinder, and Oracle Financials and over 20 other technologies you'll get started fast!

Scalable:
Want to run up to 10,000 concurrently logged in users or more? Nobody does it better (sometimes one size DOES fit all).

Security is our prime concern:
SAS-70 Data centers, HTTPS, VPN implementations, all to help us sleep at night.

Flexible Deployments:
Hosted by us, or running in your data center, we are your partner for performance, reliability, and DR

Truly Fair Licensing:
Pay only for what you need, when you need it. No huge up-front fees, no hidden charges, no maintenance extortion. You will be stunned at the number of features that are included without additional fees.