IT Service Management

Why it's different

Starter Packs

Demo

Software as a Service (SaaS) is evolving - delivering ITSM with alternatives for more effective and economical support. Traditional IT Service Management (ITSM) software can be a limiting factor in your ability to mature your IT processes. The impact on your Capital and Operational expenditure is extensive; let alone the infrastructure being cumbersome and complex to maintain and upgrade .

There simply must be a better way of doing business, especially when it comes to managing the business processes of IT service and asset management, application development and general operations.

The On Demand (Software-as-a-Service) ITSM solution from a&o incorporating Service-now.com, is a Gartner visionary solution, meaning that when customers purchase license they benefit from all modules included as standard without further license purchase for additional functionality , Additionally, these applications may be implemented and used in a modular fashion where self-service users can access the system through a web browser, free-of-charge.

Service-now.com is 100% Web-based, built on modern Web 2.0 technologies and is 100% self-upgrading. This solution was built aligned to ITIL v3 guidelines from the ground up. It is a true SaaS product.

The benefits for you:

  • 40% * + lower TCO
  • Zero Infrastructure Costs
  • Free-of-charge self-service users **
  • Zero cost, zero interruption upgrades - 3 times per year
  • Optimum security ***
  • Designed to be integrated to virtually any third party application or data source

Service-now.com is recognised by Gartner, Butler Group and Forrester as a visionary product in the ITSM market. This outstanding product, when delivered by leading IT infrastructure services provider a&o, gives you every assurance of quality, consistency and value. We have a successful track record in the UK spanning more than 40 years. Our evolution has enabled us to gain essential skills in key areas, demonstrating our business' true versatility.

* IT Service Management technology over a 3 year period.
** All supported employees may be granted access to the system at no cost to perform the following functions (1.)Open or update an Incident (2.) Browse and request goods and services from a Service Catalogue (3.) Check on the status of an Incident or Service Request (4.) View News, Knowledge Articles and Reports. No license is required for Employee Self Service and this functionality is provided at no additional cost.
*** 256 bit SSL encryption, SAS-70 Type II certified datacentres and Cisco Guard DDos Network security.