IT Service Management

Why it's different

Starter Packs

Demo

To address the needs of a growing number of organisations that have a requirement to align to ITIL v3 for ISO 20000 through IT Service Management, a&o has designed a consolidated range of Starter Packs.

These ‘bundles’ have been specifically built on the foundations of the award winning and major analyst endorsed Service-now.com solution, for organisations with up to 35 role based users, who are unwilling to make the extensive financial investments and resource commitments required by traditional IT Service Management products, but refuse to compromise on quality.

Service-now.com Starter Packs from a&o offer cost effective, scalable true SaaS (Software-as-a-Service) solutions whether starting from scratch or replacing legacy tools. Service-now.com from a&o includes as standard, the following applications:

  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service Catalogue
  • Service Level Management
  • Release Management
  • Asset Portfolio Management
  • Asset Contract Management
  • Project & Portfolio Management
  • Facilities Management
  • Human Resources

Our Starter Pack get’s you up and running fast with fully functioning Incident Management

  • Min 10 RBU’s (Role Based Users)
  • Fixed price delivery for Incident Management
  • Implementation from as fast as 6 days*
    * Subject to scale

Implementation Times

  • 10–15 RBU’s 6 days
  • 15-25 RBU’s 8 days
  • 25-35 RBU’s 10 days

Notes

  • Incident Management setup is based on out-of-the-cloud functionality and does not include customised process workshops.
  • Service-now.com Starter Pack is based on a shared instance through a&o systems + services UK Ltd.
  • Additional modules (listed above) are included in the product, set up services available on request.

Going Green with SaaS

Service-now.com uses SaaS computing which helps save energy and reduce the need for extra computers and storage within its customers. However, Service-now.com are also aware that 3 to 4% of all electricity (and the associated carbon emissions) used in the world is from running large data centres. They minimise this impact by only running Service-now.com in data centres that use energy-efficient servers to cut consumption and emissions and use electricity from renewable sources.

Navisite, (Service-now.com’s data centre partner) are members of the Green Grid. The data centre has changed considerably through the decades as the evolution of information technology has enabled it to become the critical nerve centre of today’s enterprise. The number of data centre facilities has increased over time as business demands increase, and each facility houses a rising amount of more powerful IT equipment. Data centre managers around the world are running into limits related to power, cooling, and space - and the rise in demand for the important work of data centres has created a noticeable impact on the world’s power grids. The efficiency of data centres has become an important topic of global discussion among end-users, policy-makers, technology providers, facility architects, and utility companies.

Analysts and Service-now.com

In November 2008, Service-now.com was positioned in the visionaries quadrant of the Gartner, Inc. ‘Magic Quadrant for the IT Service Desk’ report. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner.

Read the full press release >

April 2009 Service-now.com was positively referenced in The Forrester Wave™: IT Asset Lifecycle Management report, being shown as ‘Strong Leaders’ with growing market presence

Read the Executive Summary >