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a&o teams up with USU for new ITSM practice

Partnership to help customers realise greater business value from their IT infrastructure through optimising service delivery and best practice

24th April 2007 a&o today unveils its new partnership agreement with Business Service Management (BSM) software specialist USU and the launch of its IT Service Management (ITSM) practice. The new practice will capitalise on the demand for ITSM solutions from mid-market customers that address critical IT service, performance and compliance challenges and will be headed up by the newly-appointed Business Unit Leader, Simon Orosz.

a&o has recognised an increasing need to provide scaleable ITSM solutions, as validated by European growth forecasts from leading analysts including Gartner , This market is set to become increasingly import as businesses look to align IT with emerging standards such as ISO20000 and IT Infrastructure Library (ITIL) disciplines. a&o’s new ITSM unit will use USU’s full portfolio of ITSM software tools to map, design, deploy ITSM business strategies and solutions with a view to aligning and optimising IT and business processes, driving out immediate and long term costs, whilst building value and effectiveness.

Leveraging a&o’s 40 years of ‘in-house’ IT service support heritage, Orosz will be responsible for establishing and leading a&o’s new ITSM practice, delivering against an aggressive 5 year growth model which will establish a&o as a leading player in the ITSM space. Simon has over 12 years IT experience in the enterprise sector, recently leading the team which successfully launched Central European eCommerce vendor hybris into the UK market.

“Today business success depends on an agile and well-run IT infrastructure, with the ability to manage IT services effectively,” said Simon Orosz. “Our new ITSM practice with its thorough knowledge of ITIL and service support disciplines is committed to building and implementing well-designed ITSM solutions for customers based on industry best practice and innovative best in class technology from USU.”

Marc Kothé, Business Unit Manager at USU comments: “a&o has in-depth ITSM knowledge and a far reaching global service capacity. Our combined experience will help businesses better align IT with business goals, by building and deploying IT services to support those goals, and enhancing service operations to deliver high-quality service at reduced costs.”

Gartner report: IT Operations Management, EMEA, 2005-2010

Summary: IT operations management software license revenue in Europe, the Middle East and Africa will grow from $2.3 billion in 2004 to $3.6 billion in 2010.

For more information, contact press@aogroup.co.uk