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a&o Partners with Service-now.com to launch on-demand IT Service Management Solution

Combination of SaaS IT Service Management (ITSM) tool and local support delivers flexible, cost effective solution for enterprises

24 April 2008: a&o Services + Systems UK ltd. today announced a partnership with leading ITSM vendor Service-now.com to launch a new joint offering. Customers will now be able to benefit from a flexible, cost effective ITSM solution with the combination of service-now.com SaaS enterprise ITSM tool, together with local support from a&o.

For mid-size enterprises looking to implement ITIL, service management tools have traditionally been expensive and time consuming to deploy. The new offering gives a low entry point, without compromising functionality or scalability, giving users a quick return on investment.

“Effective IT service management is all about implementing process with as much automation as possible, remaining flexible to your business requirements and responding to reporting and workflow needs,” says Steve Ball, managing director of a&o. “We wanted to offer our customers an end-to-end service management solution, and the partnership with Service-now.com provides that.”

Service-now.com is an on-demand web-based application, meaning it is quick and cost effective to deploy as there is no infrastructure investment. The application is based on open standards, and does not require any expensive customisation. Users are able to map, design and deploy comprehensive ITIL-based disciplines in a much shorter timeframe than traditional client server applications.

a&o provides consulting and advisory services to assist companies with implementing the different disciplines of ITIL; for example, which ITIL models should be implemented first, how to assess the progress / results, how can organisations reduce calls to the service desk, and how to reduce the amount of time spent on IT support. In addition, a&o provides a comprehensive portfolio of IT services for enterprises looking to selectively outsource elements on their IT support.

For further information please visit www.aogroup.co.uk

About Service-now.com

Service-now.com is the pioneer of On Demand IT Service Management solutions. The integrated suite of ITIL enabled applications is flexible, auto-upgradeable and simple to use. Service-now.com enables customers to pass upgrade and infrastructure management responsibilities to Service-now.com while conserving capital through a subscription-based license. Service-now.com was founded by Fred Luddy, former Peregrine Systems and Remedy CTO of thirteen years. The company is based in Solana Beach, California and has more than 150 global customers in production. Additional information on Service-now.com can be found at http://www.service-now.com.

For more information, contact press@aogroup.co.uk