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a&o announced as finalists in the Field Service Award category of the National Customer Service Awards 2009

21st August 2009: a&o systems + services UK Ltd., a leading European provider of IT services & support, have been announced as finalists in the Field Service Award category of the National Customer Service Awards 2009.

a&o, the only IT organisation who made it into this list of finalist, will be competing against Anglian Water Field Service Team, IKON Field Service Team and Morgan Estates Customer Team in this award that recognises exceptional customer service consistently delivered in a field service environment.

Customer satisfaction is a key driver for a&o and a clear commitment has been made to continuous improvement. 

"This award is a first for a&o as it is based solely on our customer service achievements rather than on technology and is a testament to the entire Client Services and Account Management team " said Steve Ball, managing Director at a&o systems + services.  "We are committed to providing our customers with the very best service levels available, something we demonstrate in our Customer Satisfaction Surveys.  Our recent high score of 4.96/5, for overall end-user satisfaction for IT services provision is well above the industry average range of 3.8-4.1/5”

The National Customer Service Awards celebrate the effort and impact of excellent customer service on the customer and business.  The winners will be announced on Wednesday 9 th December at an Awards ceremony being held at The Grosvenor House Hotel, London.

For more information, contact press@aogroup.co.uk

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