About Us
An independent study by Marketii* shows that a&o are leading the way in Customer Satisfaction
A key initiative in a&o's drive for continuous improvement is a monthly Customer Satisfaction Survey.
A random cross-section of customers are contacted from our completed incidents log to measure how our customers perceive the quality of our delivered service. The key measure in the survey being the level of overall satisfaction expressed by end-users. This is scored on an ascending scale, where 1 is the least satisfied (lowest) and 5 the most (highest). During a recent survey, a&o scored 4.96/5, well above the industry average of 3.8/5 for overall satisfaction for IT services provision.
In addition to this high standard of service, a&o's average response time scores were 4.83/5 and professionalism at 4.85/5, clearly exceeding the market statistic averages.
a&o will continue to look for ways to improve on the service we provide to our customers.
* Marketii (Market Intelligence International) are a experts in measuring customer satisfaction, service quality and delivery assessment. They provide a&o with independent CSR measurement.
Our people
Customer satisfaction underpins everything that we do. We believe that our employees are our most valuable resource and we ensure that they attend regular Customer Service training programmes and reward individuals who go above and beyond with our Extra Mile awards.
