About Us
Through extensive analysis of delivery methods and skill-sets, we have implemented improved on our Services to bring our customers what we believe is a market leading service and our Customer Satisfaction Survey supports our belief.
a&o offers you:
Coverage
- National coverage - 80% of UK within 2 hours*
- Innovative logistics
- International coverage of 100+ countries
- Centralised billing
Quality
- Integrated quality systems
- Continuous Improvement of policies and procedures
- ITIL best practice
- First UK company to achieve PAS99*
- BS EN ISI 9001, BS EN ISO 14001, BS EN ISO 27001 (more)
Pedigree
- Extensive technical skills
- Proven international experience
- Major project deployment & transformation
Flexibility
- Pricing models
- Shared 'Risk and Reward' model
- Multi–tiered engineering workforce
Scalability
- Active Operational Management
- Exploit capabilities from large client base
- Service Delivery Management
- Robust, fully integrated tool sets
Customer Service
- Independent Customer Satisfaction measurement tool
- End-user satisfaction
- Continuous client Service Improvement Plans (Transformation model)
- Consistent SLA over-achievement
Leading the way in customer satisfaction
A key initiative in a&o's drive for continuous improvement is a monthly Customer Satisfaction Survey. During Q1 2009 a&o scored 4.96/5, well above the industry average of 3.8/5 for overall satisfaction for IT services provision.
An independent study by Marketingii shows that a&o provides its clients with market leading response times*
a&o continue to look for ways to improve on the service we provide to our customers and feedback is always gratefully received.
